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Level of Satisfaction with ERMU Staff <br />10 is high satisfaction and 1 is low satisfaction. Their responses are shown in the chart below. The <br />average staff satisfaction score in Q1 2022 was 8.8. <br /> <br />Rating of Satisfaction with ERMU's Staff <br />1 = low satisfaction and 10 = high satisfaction <br />Q1, 2022 <br />45 <br />40 <br />40 <br />35 <br />30 <br />25 <br />20 <br />15 <br />11 <br />7 <br />10 <br />5 <br />3 <br />5 <br />111 <br />00 <br />0 <br />12345678910 <br />Number Giving This Response <br /> <br /> <br />Satisfaction with ERMU Staff <br /> <br />Respondents were asked why they gave this staff satisfaction rating. There were almost three times as <br />many compliments as complaints. <br />Number Issue Positive or Typical Response <br />of Negative <br />Responses <br />11 Staff were helpful and Positive <br />positive <br /> <br />That one-time lighting strike, the guys came <br />out and actually attached my meter back to <br />the house. Cause the siding guys didn't. Was <br />great of them to do that <br />4 I did not have a good Negative <br />experience with staff <br /> paid one bill twice. No response <br /> <br /> <br />back the tree <br /> <br />12 <br /> <br />105 <br />