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Communication Experience with ERMU Past 12 Months <br />The communications experience is rated very high <br /> <br />36% of respondents (29) say they have communicated with ERMU in the past 12 months. <br /> <br />If customers had interacted, they were asked to rate their satisfaction with the interaction on a scale of <br />1 to 10, where 10 is satisfied and 1 is dissatisfied. Their responses are shown in the chart below. The <br />average interaction score in Q1 2022 was 8.2 <br /> <br /> <br />Rating of Satisfaction with ERMU Interaction <br />1 = Dissatisfied and 10 = Satisfied <br />Q1, 2022 <br />20 <br />15 <br />15 <br />10 <br />53 <br />2222 <br />11 <br />00 <br />0 <br />12345678910 <br />Number Giving This Response <br /> <br /> <br />Verbatims on Interaction with ERMU <br />Respondents were asked to describe their interaction with ERMU. The written responses were evenly <br />split between a positive and negative experience. <br />Number Issue Positive or Typical Response <br />of Negative <br />Responses <br />7 Service is prompt and Positive <br />helpful <br /> <br />6 Staff unfriendly, not Negative <br />good information on <br />power restoration When a power outage occurred, they weren't <br />timetable very helpful and willing to share when they <br />think power might be restored, very grumpy <br />on the phone as well. <br /> <br />10 <br /> <br />103 <br />