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UTILITIES COMMISSION MEETING <br />TO:FROM: <br />ERMU CommissionSara Youngs – Customer Service Manager <br />MEETING DATE: AGENDA ITEM NUMBER: <br />March 8, 20226.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br /> I started my role as Customer Service Manager on February 14 and am currently focusing on <br />building relationships with the customer service team and ERMU employees, while also <br />training in the National Information Solutions Cooperativeplatform. <br /> <br />The customer service teamhas begun a professionaldevelopment book club. The first book <br />we will read and discuss as a group is The Power of a Positive Team by Jon Gordon. <br /> <br /> <br />______________________________________________________________________________ <br />Page 1 of 1 <br />213 <br />