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ERMU Commission Policy G.2g4Dispute ResolutionCommittee Charter <br />ROLE OF THE COMMITTEE CHAIR: <br />The primary role of the Committee Chair is to run the Committee meetings. The Committee will <br />adhere to the Current edition of for all situations to <br />policies, and any <br />special rules of order that the Commission may adopt. <br />AUTHORITY: <br />Except as established in this Committee Charter, the authority of the Committee is limited to the <br />purpose of dispute resolution within the authorities delegated to management through the <br />Commission Policies, researchrelated to customer disputes or complaints,and recommendationsto <br />the Commission. The Committee, at the discretion and through formal action of the Commission, <br />may be empowered beyond the role as outlined in this policysuch that it is consistent with the <br />Organizational Core Purpose policies and the Commission Committees policy. <br />SPECIFIC DUTIES: <br />1.After a formal request is submitted for a qualifying customer dispute, the <br />Committee will schedule a hearing, either in person or virtual, within a reasonable <br />amount of time. <br />2.Through the hearing, theCommittee will allow the customer to communicate <br />relevant information and request dispute resolution which may require policy <br />creation, revision, or exemption. <br />3.The Committee is required to verify all information and data; and the Committee will <br />review t <br />4.And as needed, the Committee shall research industry best practices related to the dispute. <br />5.The Committee is authorized to engage legal counsel for legal review and <br />recommendations. <br />6.The Committee will make a determination whether resolution can be provided within the <br />authorities assigned through this policy; and if so, the Committee will provide written <br />summary of the dispute and the authorized resolution for implementation by management. <br />7.When no action is taken by the Committee toward resolution, the Committee will determine <br />whether the request warrants further consideration by the Commission, in which case the <br />Committee will present a summary of the dispute to the Commission and a make <br />recommendation. In the event thatno action is taken by the Committee, and the Committee <br />has determinedthat the dispute does not warrant further consideration or advancement to <br />the Commission, the Committee shall summarize their finding in a report to be provide to <br />the customer and placed on file. <br />Page 2of3 <br />19 <br />