1.6 ERMUSR 03-08-2022 - Laserfiche WebLink

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COMMISSION POLICY Section:Category: GovernanceGovernance Policies Policy Reference:Policy Title: G.2g4Dispute ResolutionCommittee Charter PURPOSE: The Dispute ResolutionCommittee exists to provide customers an alternative dispute resolution option for circumstances which: require action beyond the authority assigned through the Delegation to Management Policies;require policy creation, revision, or exception; have exhausted the established utilities procedures and/or protocol; and involvescustomer protected data for which the customer prefers addressing the issue through a meeting closedto the public. For qualifying customer disputes, the Committee will provide:a formal hearing in a closed meeting allowing the customers to communicate the concern;recess and reconvene asneeded to conduct appropriate researchand/or deliberate;make a determination within parameters established through the Commission Policiesand within the authorities delegated through this policy;and report and/or make recommendations to the Commissionas required. MEMBERSHIP: The Committee shall be comprised of five members, four appointed annually and one which varies for each dispute. The four members appoint annually shall include two Commissioners, an administrative manager, and a field superintendent.At no time shall there be a quorum of the Commission on the Committee. The Commission shall appoint Committee members annually following the Commission election of officers during the March Regular Commission meeting. The Commission shall also appoint the Committee Chair at that time.The General Manager may be appointed to fill the administrative manager Committee member position. For each dispute, the Committee shall also includea fifth member. This Committee member shall be the manager/supervisor most directly involved with that dispute. If that manager/supervisor has already been appointed to serve on the Committee as the administrative manager or the field superintendent member, the Committee Chair shall choose a different manager/supervisor to fill the role as the fifth Committee member for that specific dispute. Page 1of3 18