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<br />visit <br /> <br /> <br />, <br />a <br /> <br /> <br />-s <br />may be <br />July <br />a <br />- <br /> <br />all state <br /> <br /> <br />(Values <br /> <br />Generations, <br />require <br />CitizenServe <br />guides <br />maintain <br />times <br /> <br /> <br /> <br />Nov 2020 <br />/ <br /> <br /> <br />Monday of the month <br />Times of Conflict, and <br />& available handouts <br /> <br /> <br /> <br /> <br />. <br />st <br /> <br />s on web page. <br />). <br />and/or use of the Building <br />required to <br /> <br /> <br /> <br />is <br /> <br />experienced applicants/builders. <br />training <br />. <br /> <br />less <br />am to noon <br />arious Personalities, Diverse <br /> Status The Comprehensive Plan update is in process. A full draft plan should be available late May or early June. EDA and ERMU staff discussed the rebate programs and should continue <br /> to review these once a year Internal good / Est. Portal open in applicants drafted. Staff is reviewing the best handouts to include for applicants.Generated in CSScheduled the 1(9https://infoforbuil <br />ding.com/buildhouse.htmlInspection fact sheet Generated in CS but atwith Staff participated in a SGR webinar series over 6 weeks in OctVCommunication,Choices) Bldg Staff required Guides <br /> are in various stages of development. Activity has been focused on implementation to supplement permitting process. FAQincluded in the rollout to outline process, FAQ, and application <br /> all in one. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Staff Point of Contact Zack Amanda/TroySuzanneSuzanne/Bob R.Suzanne/Bob R.Suzanne/Bob R.SuzanneSuzanneZackAmandaSuzanneSuzanneZackBob <br /> <br /> <br /> <br /> <br />Reviews <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />, 2019 <br />1 <br /> <br />Explore programs to support goalsExplore ordinances that provide flexibility to meet Discuss programs to achieve Comp Plan GoalsDetermine what is sufficientCustomer Service TrainingProfessional <br /> Standards Training <br /> Task/Action Comprehensive Plan Update--goalsERMU, EDA and HRA Commission --Citizenserve Software ImplementationFormal letters of explanationPreconstruction meetingsDevelop inspection <br /> policy for each permit with explanation sheet for each permit to include relevant code citationCitizenserve Software ImplementationCouncil Budget discussion-- FAQ guides <br /> <br />Action Plan <br />July 30 & 3 <br /> <br /> <br /> <br /> <br />Chamber of Commerce Focus Group Discussions <br />Area <br /> Type of Concern Policy ReviewPolicy ReviewCommunicationCommunicationBudget/Position AdditionCustomer Service <br /> <br /> <br /> <br /> <br /> <br /> <br />Elk River <br /> <br />kes the difference. <br />work that needs to be done <br />- <br /> <br />entire project and limit the <br /> <br /> <br /> <br />aff. <br /> <br />, even if it means ordinance or design flexibility. <br /> <br /> <br />The business customer often does not feel their risk is appreciated or understood. Empathy does not mean bending the rules. those tasked with compliance/enforcement that maCan Compliance <br /> and Customer Service both be accomplished or balanced?to say <br /> <br />If the city really wants to be known for supporting renewable energy, they should reconsider their incentive programs to support projects that are in line with the stated objectives <br /> in the Comprehensive plan: to be more energy efficient, preserve resourcesCurrent rebate programs are insufficient to achieve the objectives of the stated goals. Clearly outline what <br /> is being inspected for the inspection to that list. New items should not pop up with every inspection Clear written instruction including citing relevant code for each infraction. The <br /> remedy should be clearly defined so there is less reCan there be an ombudsman or advisor type position to negotiate the maze of relationships proactively with business owners and encourage <br /> a partnership mentality between owners and city stUse the velvet glove approach when delivering requirements for compliance. Think of the business owners as customers. <br /> <br /> <br /> Concerns/Recommendations 123 567 <br /> <br /> <br />