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<br />near each facility. A customer may also contact the company at <br />1-800-595-8171 or discuss the locations with crews when they arrive. <br /> <br />How will we restore a customer's property? After the service line is <br />replaced, a restoration crew will return typically within a week to <br />restore the customer's property. After our authorized restoration <br />contractor repairs the area, we will need the customer's help caring <br />for the new grass. The customer will be given instructions on a card <br />staked next to the area, asking them to water the grass daily until <br />it takes root and then refrain from mowing the grass until it is 5 <br />inches high. Contact phone numbers and a ruler will be provided on <br />that card. <br /> <br />Are our rate payers going to end up paying higher rates as a result <br />of the replacement project? <br />Right now we are focused on getting this project done before <br />year-end. We will consider recovering these costs from our customers <br />in the future. The costs are being incurred to ensure the safety and <br />reliability of our system, and it is standard practice to recover <br />them through utility rates. <br /> <br />GENERAL INFORMATION <br /> <br />Is there anything customers and the public should be doing to make <br />sure they are safe? As always, we'd like to remind you that there <br />are two important ways you can help maintain the safety and integrity <br />of our natural gas distribution system: <br />If you smell gas: <br />Leave immediately. Do not use electrical <br />anything that could cause a spark. Do not <br />permission by the utility or public safety <br />Go immediately to a safe location and call <br />Emergency Gas/Leak Hotline: (612) 372-5050 <br />911 <br />Alert your neighbors. <br />leak. <br />Leave all repairs to trained utility technicians. <br />repair a leak yourself. <br />If you plan to dig or excavate: <br />Call ahead to Gopher State One Call (651) 454-0002 (metro area) or <br />(800) 252-1166 (greater Minnesota) to have the location of <br />underground utilities marked. <br /> <br />switches, your phone, or <br />return until given <br />officials. <br />the Centerpoint Energy <br />or 1-(800) 722-9326 or <br /> <br />Do not assume anyone else has reported the <br /> <br />Never try to <br /> <br />Company Contact Information: <br /> <br />Project Information: 1-800-595-8171 <br /> <br />Mon.-Fri., 9 am-7 pm <br />Appliance Re-Lighting: 612-333-6466 <br />24 hours <br />Project Web Site: www.CenterPointEnergy.com/SrvcReplace <br /> <br />4 <br />