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<br />They are contacted by a company employee or an authorized <br />contractor working for the company about 48 hours prior to work <br />beginning at their address; or <br />A door hanger or a small lawn sign, which is a bright yellow card <br />attached to a stake in the ground, is left on their property. <br /> <br />What if a customer's service line is not replaced but their <br />neighbor's was? A customer's service line may be skipped for two <br />reasons: 1) We are still investigating whether the service line at <br />that address requires replacement, in which case it will be replaced <br />if determined to be in scope, or 2) we will not replace the service <br />line at that address because we have determined it to be out of scope <br />(e.g., a common reason would be where we have already replaced the <br />service line since 1983). <br /> <br />PROJECT <br /> <br />When will we be in each community? A replacement schedule is <br />available at www.CenterPointEnergy.com/SrvcReplace. In addition to <br />the ongoing work in Buffalo, crews began replacing service lines in <br />11 other communities in early June. Other communities will come on <br />line throughout the summer and fall. <br /> <br />How did we determine the project schedule? We used the age of <br />existing service lines to prioritize replacement of the oldest <br />equipment first. We also grouped communities by geographic proximity <br />to promote efficient replacements. We remain committed to completing <br />this work before year-end. <br /> <br />Is it safe for customers whose lines not be replaced immediately? <br />Serious incidents involving natural gas are very rare. We <br />continuously monitor and conduct leak surveys in our system to ensure <br />it is safe. We have identified a potential problem and are committed <br />to removing improperly installed couplings from service to ensure <br />safe and reliable gas service to your home. As always, if you smell <br />gas, leave immediately, go to a safe location and call Centerpoint <br />Energy at 612-372-5050 or 1-800-722-9326, or call 911. <br /> <br />A customer has an event at their home on a specific date this summer. <br />Can we either wait to do the work until after the party is over, or <br />complete the work before it happens? We will try to work with <br />customers to find a solution that meets everyone's needs, with safety <br />as our first priority. <br /> <br />How long will each replacement take? Does the customer need to be <br />home while we're there? <br />Approximately two to four hours. A customer does not need to be home <br />while the work is being done, but they do need to be home to allow us <br />to relight appliances after the work is completed. We will leave <br />behind information on how to contact us to get their service restored <br />and appliances re-lit. We will restore service shortly after a <br />customer calls us. <br /> <br />What is involved in replacing a service line? Are we going to dig up <br />yards and ruin landscaping? <br />Service lines will be replaced from the meter to the street. We will <br />need to dig a hole at the meter and in or near the street where the <br />main line is located. We will then disconnect the old service line <br />and leave it in place -- a standard and safe practice. The new <br />service line will be installed in a manner that is minimally <br />intrusive, and we will use the least disruptive process when possible <br />to replace a service line. <br /> <br />Before we dig on a customer's property, we will ask the customer to <br />mark their own underground facilities -- sprinkler systems, invisible <br />dog fences and septic systems. A customer should draw these <br />locations on paper (provided with the small lawn sign) and place them <br />3 <br />