7.4. EDSR 12-21-2020 - Laserfiche WebLink

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Elk River EDA Strategic Plan | 14 o Receive feedback on the City’s business processes in order to support process improvements. o Provide information about supportive programs and services—including City programs and referrals to other government or nonprofit resources. o Continue to include a workforce training expert in business visits as appropriate 2. Business survey. Demonstrate the City’s interest in and support of local businesses through an annual business survey. o Utilize the annual survey to understand business conditions and needs, and to invite feedback on City processes. 3. Business process improvements. Convey a customer service orientation to the City’s business community through soliciting input about City business processes, and utilizing that information to streamline processes and make them more user friendly. o Through business visitation, the business survey and other communication, systematically note feedback about City actions, processes and practices. Note also the input of business owners concerning the clarity and availability of information about such processes and practices. o Convey relevant information to administrative staff to support ongoing process improvements. o Summarize and report annually on the input received from businesses and any enhancements made to City processes and communications. 4. Technical assistance. Explore contracting with a technical assistance provider (such as Metropolitan Consortium of Community Developers’s Open to Business program) to make a broader menu of technical support services available to local businesses. 5. Economic Development Business Microloan Fund. Continue to offer the microloan programs that are available to existing businesses—Industrial Incentive Loan, Downtown Revitalization Financing Loan, Energy Efficiency Improvement Loan—while