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Division: <br />Completed by: <br />Performance Measure 2019 Actual 2020 Estimated 2021 Projected <br />Ice Hours Sold 3,550 3,025 3,700 <br />Turf Hours Utilized 200 1,000 <br />Meeting Room Hours Utilized 150 2,000 <br />Division Performance Measures & Goals for 2021 <br />Multipurpose Facility <br />Rich Czech/Tim Dalton <br />Division Goal Goal Objective/Task <br />Schedule meetings with building staff, Zamboni drivers and <br />concession staff to ensure a strong team culture. <br />During these times it will be important that staff <br />understands what they are responsible for customer <br />satisfaction, keeping the ice, turf and meeting rooms on <br />schedule, sharpening skates, overall cleanliness of <br />building and other customer services items. <br />Maintain support and expertise to ensure team members <br />have the correct tools to achieve quality outcomes. <br />Maintain tools and purchase equipment to operate <br />efficiently to keep the facility clean and safe. <br /> Market the facility as a place of destination Work with staff to develop advertisement that enhances <br />the features of the new facility. <br />Increase funding of the facility through various methods Identify specific programs and revenue streams to <br />increase participation and customer base of the facility. <br />Develop Culture of Service and Excellence Hire, train and mentor staff that believe in and practice <br />our mission <br />Keep informed of COVID-19 Keep up with the state mandates of operating the facility <br />to keep our customers safe. <br />Procure AV presentation equipment to provide quality AV <br />services for all meeting areas in the facility <br />Develop plan to outfit building with IT & Cable <br />Commission