4.1 ERMUSR 5-12-2020 - Laserfiche WebLink

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ELECTRIC RULES METERS-GENERAL RULES COMPLAINTS On complaints concerning high bills, and where a meter check is indicated, the Utility willtest the meter using calibration equipment under generally accepted industry procedure. If a customer requests the removal and testing of his electric meter because of high bills, he shall deposit with the Utility the sum of $50.00 for this test and it shall be paid prior to removing the meter for test. If the meter is found to be accurate within plus or minus three percent (3%), the fee will be retained by the Utility. If the meter is found to be in error beyond these limits, the Utility will bear the cost of testing and return the BILLING AND METERING Ordinarily, every effort possible will be used in securing meter readings each month. When this isimpossible, an estimated bill will be issued and marked to indicate that the meter has not been read. When one or more consecutive readings are missed, the Utility will, at its option, bill the customer as follows: The customer will be billed an estimated consumption and the difference adjusted when the meter is again read. The basis of such estimates shall be normal energy consumption for corresponding periods in the preceding year and/or normal consumptions of preceding months. When a meter is over consumption shall be ascertained for the two months, and the bill will be computed by dividing the total by two and treating it as two separate bills for computing charges. When a customer commences or discontinues service between the regular monthly meter reading dates, the utility will promptly read the meter and finalize or initiate the appropriate charges per the rate schedule. SEALING METERS Meters, service entrance switches, and service entrance outlets are sealed by the Utility. Such seals shall not be broken or tampered with without the consent of the Utility except in cases of emergency. The Utility should be notified as soon as possible after a seal has been broken. METERING FACILITIES By-Pass meter sockets shall be installed on the exterior of the building suitable for radio read at the closet corner or side from point of electric service as practical as determined by the Elk River Municipal Utilities and located at a point four and one half (4 ½ ) feet above grade. Meters shall not be installed on the utility poles unless approved by the General Manager. Off Peak metering shall be at the same location as main meter, as described above. Any meter located other than in the above fashion, shall be cleared by the Utility prior to installation, or it shall be changed by the customer, at his expense, to confirm to the Utility standards. 8 77