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household visits 12 to 72 hours before the interruption. Planned service interruptions will be <br />scheduled at times to minimize the inconvenience to customers. <br />7.0 Meter Reading Frequency <br />Reference: Minnesota Rules, part 7826-0900 <br />Elk River Municipal Utilities shall attempt to read all of its meters monthly. <br />8.0 Replacing Malfunctioning Meters <br />Reference: Minnesota Rules, part 7826-1000 <br />The utility shall replace a malfunctioning meter within ten calendar days of receiving a report <br />from a customer questioning its accuracy or within ten calendar days of learning in some other <br />way that it may be inaccurate. A meter testing fee may be applied per local utility rules and <br />regulations. <br />9.0 Call Response Time <br />Reference: Minnesota Rules, part 7826-1200 <br />Calls to the office during regular business hours shall be answered within four rings. After hours <br />emergency calls will be answered by 763-241-3796 or if there is no answer, call Sherburne <br />County Dispatch at 763-241-2540 and have them page the Elk River Municipal Utilities on-call <br />personnel. <br />53 <br />