4.1 ERMUSR 11-12-2019 - Laserfiche WebLink

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1. Notice to the Utility from a customer, identity theft victim, law enforcement or other person that it has opened or is maintaining a fraudulent account for a person engaged in Identity Theft. 4.0 Detecting Red Flags A. New Accounts In order to detect any of the Red Flags identified above associated with the opening of a new account, Utility personnel will take the following steps to obtain and verify the identity of the person opening the account. Detect 1. Require certain identifying information such as name, date of birth,residential or business address,principal place of business for an entity, social security number, driver's license or other identification; 2. Run a credit inquiry(soft credit check)utilizing the Online Utility Exchange database; 3. Verify the customer's identity when conflicting information is presented related to the person(for instance, review a driver's license or other identification card); 4. Review documentation showing the existence of a business entity; and 5. Independently contact the customer. B. Existing Accounts In order to detect any of the Red Flags identified above for an existing account, Utility personnel will take the following steps to monitor transactions with an account: Detect 1. Verify the information of customers if they request information (in person, via telephone,via facsimile, via email); 2. Verify the validity of requests to change billing addresses; and 3. Verify changes in banking information given for billing and payment purposes. 5.0 Preventing and Mitigating Identity Theft A. In the event Utility personnel detect any identified Red Flags, such personnel shall take one or more of the following steps, depending on the degree of risk posed by the Red Flag: Prevent and Mitigate 1. Continue to monitor an account for evidence of Identity Theft; 2. Contact the customer; 114