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1. Identification document or card that appears to be forged, altered or inauthentic; <br /> 2. Identification document or card on which a person's photograph or physical <br /> description is not consistent with the person presenting the document; <br /> 3. Other document with information that is not consistent with existing customer <br /> information(such as if a person's signature on a check appears forged); and <br /> 4. Application for service that appears to have been altered or forged. <br /> c. Suspicious Personal Identifying Information <br /> Red Flags <br /> 1. Identifying information presented that is inconsistent with other information the <br /> customer provides (example: inconsistent birth dates); <br /> 2. Identifying information presented that is inconsistent with other sources of <br /> information (for instance, an address not matching an address on a credit report); <br /> 3. Identifying information presented that is the same as information shown on other <br /> applications that were found to be fraudulent; <br /> 4. Identifying information presented that is consistent with fraudulent activity (such as <br /> an invalid phone number or fictitious billing address); <br /> 5. Social security number presented that is the same as one given by another customer; <br /> 6. An address of phone number presented that is the same as that of another person; <br /> 7. A person fails to provide complete personal identifying information on an application <br /> when reminded to do so (however, by law social security numbers must not be <br /> required); <br /> 8. A person's identifying information is not consistent with the information that is on <br /> file for the customer. <br /> d. Suspicious Account Activity or Unusual Use of Account <br /> Red Flags <br /> 1. Change of address for an account followed by a request to change the account <br /> holder's name; <br /> 2. Payments stop on an otherwise consistently up-to-date account; <br /> 3. Account used in a way that is not consistent with prior use (example: very high <br /> activity); <br /> 4. Mail sent to the account holder is repeatedly returned as undeliverable; <br /> 5. Notice to the Utility that a customer is not receiving mail sent by the Utility; <br /> 6. Notice to the Utility that an account has unauthorized activity; <br /> 7. Breach in the Utility's computer system security; and <br /> 8. Unauthorized access to or use of customer account information. <br /> e. Alerts from Others <br /> Red Flags <br /> 113 <br />