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Retaliation against any individual for making a good faith complaint under this policy, <br /> for opposing harassment, or for participating in an investigation of any claim regarding <br /> harassment or inappropriate behavior is strictly prohibited. <br /> If you feel that you have experienced such retaliation, you should follow the Reporting <br /> Procedure outlined in this policy. <br /> Questions About This Policy <br /> Any questions about this policy or any related matter should be referred to the Human <br /> Resources Representative or any Utilities manager. <br /> 6. BUSINESS CONDUCT <br /> In accepting employment with the Utilities, employees become its representatives to the <br /> public and are responsible for assisting and serving the customers for whom they work. <br /> An employee's primary responsibility is to serve the customers of Elk River Municipal <br /> Utilities. The values of Elk River Municipal Utilities - ethics, open and honest <br /> communication, maintaining a positive workplace for employees, and serving customers <br /> — must guide our daily business activities. We strive for and take individual <br /> responsibility for ethical behavior — not only because it is the right thing to do, but also <br /> because it is a fundamental value in public services. <br /> Unacceptable conduct consists of any act or omission that, in the business judgment of <br /> Elk River Municipal Utilities, significantly departs from expected standards of behavior <br /> affecting the workplace. Some examples of unacceptable conduct include, but are not <br /> limited to: <br /> 1. Not performing assigned duties to the best of the employee's ability at all times. <br /> 2. Not rendering prompt and courteous service to customers and the public at all <br /> times. <br /> 3. Not maintaining courtesy and professionalism towards other employees. <br /> 4. Unauthorized possession of Utilities property. <br /> 5. Falsifying timekeeping records or any other Utilities records. <br /> 6. Violating the Utilities' work rules regarding alcohol and illegal drugs. <br /> 7. Violating the Utilities' rules regarding Electronic Communications. <br /> 8. Fighting or threatening violence in the workplace. <br /> 9. Negligence or improper conduct leading to damage of employer-owned or <br /> customer-owned property. <br /> 10. Insubordination or other disrespectful conduct, including failing to respond to <br /> warnings or directives to improve conduct or performance. <br /> 11. Violation of safety or health rules. <br /> 12. Sexual or other unlawful or unwelcome harassment. <br /> 13. Unauthorized possession of firearms or any object that could be considered a <br /> dangerous weapon (or other violation of the Utilities' weapons policy). <br /> 14. Excessive absenteeism or any absence without reasonable notice. <br /> 15. Unauthorized disclosure of business secrets or confidential information. <br /> 8 <br /> September 2018 <br /> 76 <br />