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Division Performance Measures & Goals for 2020 <br />Division:Arena <br />Completed by:Rich Czech <br />Date:May 24, 2019 <br />Performance Measure2018 Actual2019 Estimated2020 Projected <br />Ice Hours Sold 4,1133,1503,375 <br />Break Away Registration 311325350 <br />Learn to Skate Participants28155325 <br />Division Goal Goal Objective/Task <br />With only one rink in operations there will only be one person <br />working most days. During these times it will be important <br />Provide effective and courteous customer service during the <br />that staff understands that they will be responsible for keeping <br />construction process <br />the ice on schedule, as well as sharpening skates and other <br />customer services items. <br />Develop new daily, weekly, and monthly procedures for the new To maintain a clean and efficient building, to keep it safe and <br />facility an enjoyable experience for our customers. <br />Continue to work closely with ice rental customers To avoid ice scheduling issues and to avoid lost revenues <br />To work with city staff to highlight the new facility with new <br />To strengthen relationships with other city staff membersprograms and to expand on existing programs to maximize <br />their success. <br />Work with communication and marketing staff to promote the To create an awareness of the new facility as a destination <br />new facility as a diverse facility. place where people of all backgrounds can experience <br />