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Division Performance Measures & Goals for 2020 <br />Division:IT <br />Completed by:Bob Pearson <br />Date:May 24th 2019 <br />Performance Measure2018 Actual2019 Estimated2020 Projected <br />Number of Physical Servers899 <br />Number of Virtual Servers404446 <br />Number of Computers200205205 <br />Number of Desk Phones290295300 <br />Number of Cell Phones120125126 <br />Number of Data Cards525455 <br />Number of Tablets535555 <br />Number of Wireless Access <br />Points252627 <br />ERMU Desktop PCs232525 <br />ERMU Laptops313434 <br />ERMU Tablets121212 <br />Support Tickets700750800 <br />Division Goal Goal Objective/Task <br />This will include the technical and procedural changes <br />necessary to implement the Security Policy. Such as <br />Implementation of the Information Security Policy <br />mandatory security training, change management, and <br />incident management. <br />Maintain network reliabilityTrained staff, updated systems, system redundancy <br />Policy updates, business continuity, disaster recovery, <br />Ensure network security/recovery <br />incident response <br />Create staff efficiencies through technology and improve Research and implement new technology and systems to <br />customer/user experiencemeet service needs <br />