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Elk River <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> ERMU Commission Theresa Slominski —Finance & Office Manager <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> July 9, 2019 6.1b <br /> SUBJECT: <br /> Staff Update <br /> ACTION REQUESTED: <br /> None <br /> DISCUSSION: <br /> • Feedback on the new bill presentation changes has been minimal with no negative <br /> comments received, and so we are considering that positive. There have been some <br /> issues of confusion as some thought the bill explanation included was a second bill, and <br /> some thought they were now being charged for new services with the separation of City <br /> charges and ERMU charges. There was a slight hiccup with some group-invoiced <br /> customers having the same graph displayed on all the bills rather than the specific <br /> account information graphs, but that has been corrected. <br /> • Shutoffs thus far have been less eventful compared to last year. This could be <br /> attributed to multiple things: cycled billing allowing for more timely pay on some <br /> accounts, cycled billing allowing for better focus on overdue accounts, the bulletproof <br /> glass deflecting hostility, and new territory customers being acclimated to our practices, <br /> etc. <br /> • There was a new law enacted this past legislative session, called the Wage Theft Law, <br /> which affects all employers, so we have made some changes in-house to comply as of <br /> July 1. Compliance required displaying our phone number, and specifying the wage type <br /> (hourly, salary, other) on the check stubs. It also involves distributing a "wage <br /> statement" with specific items to all new employees, and also distributing a wage <br /> statement to affected employees anytime the items on the statement change. These <br /> items are rate of pay, vacation accrual, exempt status, and a list of deductions. <br /> Page 1 of 1 <br /> 120 <br />