4.1. ERMUSR 05-14-2019 - Laserfiche WebLink

Home Browse Search

ERMU Management Policy—A.26 Communications Policy a utility matter, or if you are unsure if it is a"routine" question, should be forwarded to your supervisor. An appropriate response would be, "I'm sorry, I don't have the full information regarding that issue. Let me take some basic information and submit your request to the appropriate person who will get back to you as soon as he/she can."Ask the media representative for the following: • Name and organization they are representing • Questions • Deadline • Contact information Communicating on Behalf of ERMU Only the general manager, or his/her designee, or a designee of the board, are authorized to communicate on behalf of ERMU in interviews,publications, news releases, on social media sites, and related communications. If designated to communicate on behalf of the ERMU: • Employees or Commissioners shall identify themselves as a representative of ERMU. • All information must be respectful, professional,truthful, and accurate. • Mistakes: If an error is made, corrections should be sincere and as timely as possible. • Do not engage in speculation. • Do not speak critically about ERMU or others involved in a matter. • Do not speak on topics you are not designated to speak upon. • The general manager, or his/her designee, will be the spokesperson in the event of an emergency or disaster. • Personal opinions don't belong in official ERMU statements. GUIDELINES FOR PERSONAL COMMUNICATIONS: It is important to remember personal communications may reflect on ERMU, especially when commenting on utilities' business. The following guidelines apply to personal communications including social media, newspaper letters to the editor,reader's comments in newspapers, and personal endorsements. • Remember that what you write is public and will be for a very long time. It may also be spread to large audiences. Use common sense when using email or social media sites. It is a good idea to refrain from sending or posting information that you would not want your supervisor or other employees to read, or that you would be embarrassed to see in the newspaper. • ERMU expects its employees to be truthful, courteous, and respectful towards supervisors, co-workers, citizens, customers, and other persons associated with the utility. Do not engage in name-calling or personal attacks. • If you publish something related to ERMU business, identify yourself and use a disclaimer such as, "I am an employee of ERMU. However,these are my own opinions and do not represent those of ERMU." • ERMU resources,working time, or official utility positions cannot be used for personal profit or business interests, or to participate in personal political activity. For example, a lineworker shall not use the ERMU logo, email, or working time to promote his/her side business as an electrician. Page 2 of 6 352