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C)Payment of all amounts due to ERMU,including disconnect/and reconnect trip <br /> charges,shall be made in full before service will be restored. <br /> D)Payment of all amounts required for reconnection must be made in the office or <br /> online.Only cash,money order,or credit cards will be accepted. There will be no <br /> payments collected by field staff. <br /> I 124.0 Hardship Case and Temporary Financial Difficulties <br /> A) ERMU Customer Service Representatives will make every effort to arrange <br /> reasonable and feasible deferred payment programs for customers with a legitimate <br /> financial difficulty. Size of the delinquent account,the time the bill has been overdue <br /> and other relevant credit factors presented by the customer will be considered. <br /> 1132.0 Cold Weather Rule/Extreme Heat Conditions <br /> A) ERMU abides by the Cold Weather Rule as stipulated in Minnesota statutes Section <br /> 216B.097. For customers meeting the qualification requirements of the Cold Weather <br /> Rule,ERMU will not disconnect service during the period between October 15th and <br /> April 15th <br /> B) ERMU abides by the Disconnections During Extreme Heat Conditions as stipulated <br /> in Minnesota statutes Section 216B.0975. ERMU will not disconnect service during <br /> an extreme heat condition as defined by the statute. <br /> 1143.0 Collection of Unpaid Accounts <br /> A)ERMU may employ any and all reasonable methods for collecting unpaid accounts, <br /> including assignment to collection agencies,or legal actions against the delinquent <br /> customer. If ERMU believes a customer is insolvent,is in financial difficulty or <br /> considering bankruptcy,ERMU may take appropriate action to secure payment of <br /> previous and present charges for services. Such action may include obtaining an <br /> adequate security deposit,collecting payment on a weekly basis or other such actions <br /> as may be deemed necessary and reasonable under the circumstances. <br /> B)ERMU may provide a list of unpaid fees,charges and costs charged to a property and <br /> unpaid for 30 days after the due date to the City Clerk with a request that the unpaid <br /> amounts be certified by the City Clerk to the County for collection with real estate <br /> taxes,as authorized by Minnesota Statutes and the City of Elk River Code of <br /> Ordinances. <br /> Adopted November 12,2002 <br /> Revised July 13,2010 <br /> Revised October 8,2013 <br /> Revised June 14,2016 <br /> Revised November 14,2017 <br /> Revised May 8,2018 <br /> Revised July 10,2018 <br /> Revised February 12,2019 <br /> 39 <br />