3.1.E. ERMUSR 02-15-2011 - Laserfiche WebLink

Home Browse Search

iii) Date of bill; iv) Date of proposed disconnection; v) Amount of bill; vi) If the amount of bill is in dispute, reasons for the customer's belief that the bill is in error and the customer's proposed adjustment; and vii) If the customer is unable to pay part or all of the bill, the customer's reason for inability to pay, verification of income and proposed payment arrangements. e) At the hearing before the Appeals Board the customer may present any testimony and evidence relevant to the appeal. Members of the Appeals Board may question the customer or other persons about any matter relevant to the appeal. f) The Appeals Board shall either decide the appeal prior to the conclusion of the hearing or within five days thereafter. i) If a decision is not made at the hearing, the decision shall be in writing and mailed or delivered to the customer. ii) If the decision is to uphold the appeal subject to conditions, the conditions shall be reduced to writing and delivered to the customer along with the deadline for compliance with the conditions. The order shall set a date for disconnection of utility services if the conditions are not complied with. iii) If the decision is to deny the appeal, the Appeals Board shall set a date for disconnection of services. g) If an appeal is denied, or upheld subject to conditions, neither the denial nor the conditions are subject to further appeal, and service shall be disconnected as provided in the decision of the Appeals Board unless payment is made or the conditions approved by the Appeals Board are complied with. No additional appeals will be accepted or granted until the decision of the Appeals Board has been complied with. h) The Appeals Board shall consist of the following three members: i) The ERMU Director of Operations. ii) The ERMU Finance Director iii) The ERMU Collections Manager Disconnections. a) If a customer does not respond to a disconnection notice, the customer will not be disconnected until ERMU has investigated whether the residential unit is actually occupied. If the unit is found to be occupied, ERMU will immediately inform the occupant of the provisions of this Cold Weather Rule policy. If the unit is unoccupied, ERMU will give seven days written notice of the proposed disconnection to the local energy assistance provider before making a disconnection. b) Between October 15 and April 15, disconnections will not occur: i) On a Friday; ii) On a weekend, holiday or the day before a holiday;