3.1.E. ERMUSR 02-15-2011 - Laserfiche WebLink

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d) The customer makes reasonably timely payments under the payment agreement. i) Failure to make timely payments under a payment agreement shall authorize ERMU to immediately initiate a notice to the customer of disconnection. ii) Receipt by ERMU of two or more payments five days or more beyond the due date shall be failure by the customer to make reasonably timely payments. e) The customer has received referrals to energy assistance, weatherization, conservation, or other programs likely to reduce the customer's energy bills. 5. Notice of Disconnection. a) Before disconnecting service to a residential customer during the period between October 15 and April 15, ERMU will provide the customer with a written notice of disconnection. b) The notice of disconnection shall be mailed to the customer and, if different, the owner of the service address, at least 20 days prior to the disconnection date, and posted on the property at least 15 days prior to the disconnection date. c) The notice of disconnection shall state the date of the proposed disconnection and shall include: i) a statement explaining the customer's rights and responsibilities; ii) a list of local energy assistance providers; iii) a statement that forms on which to declare inability to pay are available at ERMU; and iv) a statement explaining that the customer has the opportunity to enter into a payment agreement with ERMU if the criteria set forth in this Policy and Minnesota Statutes, Section 21613.097 are met. 6. Anneal. a) A customer may appeal a proposed disconnection by submitting a written notice of appeal prior to the proposed disconnection date. b) If a written notice of appeal is received by ERMU prior to the disconnection of service, ERMU will not disconnect service until the appeal is resolved. c) Upon receipt of a notice of appeal, ERMU shall schedule a hearing before the ERMU Cold Weather Rule Appeals Board ("Appeals Board"). i) The hearing shall be held during normal business hours. ii) The hearing shall be held no sooner than two weeks after receipt of the written notice of appeal from the customer. iii) The customer shall be notified of the date, time and place of the hearing at least ten calendar days before the hearing. d) Prior to the hearing, the customer shall submit a statement which shall contain the following information: i) Name, address and phone number of customer; ii) Utility account number;