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I <br /> 6. RETURNS <br /> Payments may only be returned if your company rejects a payment that is incorrect, incomplete, not identifiable, or the account was <br /> ;II <br /> blocked or closed prior to the time that your company received the payment If a payment needs to be returned, your company has <br /> I <br /> within three (3)business days after the receipt of payment data to submit the return To submit a return logon to Vanco's secure Online <br /> Service Center and enter the appropriate data Once the returns have been entered,Vanco will initiate an ACH debit to your <br /> company's financial institution account for settlement on the next business day Vanco processes returns at 3:00 p.m.Central Time <br /> Ieach business day <br /> NOTE: A"business day" is any calendar day other than a Saturday, Sunday, or Federal holiday. <br /> I7. REPORTS/DATA FILES <br /> I The way in which you receive payment data from Vanco depends on your company's individual preferences Vanco's operational <br /> reports may be emailed,faxed,or downloaded at any time via Vanco's secure Online Service Center. There is a charge for faxing <br /> reports(see Program Charges) If your company prefers, Vanco can generate a data file in addition to our reports,which may be <br /> I downloaded via the Service Center or emailed <br /> 7.1. DEPOSIT REPORT <br /> DESCRIPTION: Shows the number of payments processed and the dollar amount to be credited to your financial institution <br /> I account the next business day If your company prefers,Vanco can create this report with a detailed list of <br /> each individual payment(call for details) <br /> TIMING: Generated on the day Vanco receives payment data from bill pay service providers, bill collection agents,or <br /> I <br /> collection agencies <br /> NOTE: A"business day" is any calendar day other than a Saturday, Sunday,or Federal holiday <br /> PII 7.2. DATA FILE <br /> DESCRIPTION: The data file is optional and shows the same data as the Deposit Report. Your company may choose to <br /> receive Vanco's standard format or a format customized according to your company's preferences <br /> ITIMING: Same as Deposit Report <br /> 7.3. RETURN ITEM REPORT <br /> IDESCRIPTION: Provides a confirmation of any returns that your company entered via the Online Service Center,with the <br /> total dollar amount to be debited from your financial institution account the next business day for payments <br /> that your company has rejected <br /> I <br /> TIMING: Generated on the day your company initiated the return of funds and data via the Service Center <br /> NOTE: A"business day" is any calendar day other than a Saturday, Sunday,or Federal holiday <br /> I <br /> 8. CONTACT INFORMATION <br /> IInitial Training Implementation <br /> Toll Free 800-675-7430 <br /> I Ongoing Support Client Services Department <br /> Toll-Free 800-675-7430 <br /> Fax 952-983-8665 <br /> Email cs@vancoservices corn <br /> ID Mailing Address Vanco Services, LLC <br /> 12600 Whitewater Drive <br /> Suite 200 <br /> I <br /> Minnetonka, MN 55343 <br /> I <br />