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Division Performance Measures & Goals for 2018 <br />Division: Garbage/Organics/Recycling <br />Completed by: Amanda Bednar <br />Date: May 26, 2017 <br />Performance Measure <br />Residential Recycling Participants <br />(%) (using service, not just paying <br />for cart) <br />Organics participation <br />Organics (tons) <br />Division Goal <br />2016 Actual <br />80 <br />320 households <br />22 tons <br />Objective <br />2017 Estimate <br />81 <br />300 <br />25 tons <br />2018 Proje <br />83 <br />350 <br />30 tons <br />Objectiveffasks <br />Decrease amount of waste going to <br />Promote and increase amount of <br />Increase residential curb -side recycling to 95% of households by <br />a landfill or waste -to -energy facility <br />organic recycling <br />2018 (Energy City Action Plan) <br />&increase recycled material to grow <br />Increase residential curb -side organics recycling to 25% of <br />niche industries <br />households by 2018 (Energy City Action Plan D2) <br />Develop enforcement policies for recycling by residents and <br />businesses by 2024. (Energy City Action Plan D3) <br />Develop enforcement policies for organics recycling by residents <br />and businesses by 2024. (Energy City Action Plan D3) <br />Look into reducing organic disposal rates for customers. <br />Provide organics and recycling receptacles for community events. <br />50% of community events will provide the receptacles by 2018. <br />(Energy City Action Plan D5) <br />Increase marketing and education <br />100% of new residents and businesses will receive educational <br />materials about recycling and organics recycling within the City of <br />Restructure residential rates to <br />Include recycling fee in all utility bills, incentive less trash via fee <br />discourage large amounts of waste <br />structure <br />Maintain proper communication and support for haulers and ERMU <br />customer service staff. <br />Create a customer friendly approach to <br />waste and recycling disposal services <br />Work with EDA to encourage business growth in recycled material <br />industry <br />Maintain satisfaction with residential <br />Track critical customer complaint calls <br />Ensure that contracted hauling is meeting the needs of all <br />curbside program <br />from residents, work closely with ERMU <br />customers and contract agreements are fulfilled by all parties. <br />customer service staff and communicate <br />with haulers regularly to ensure resident <br />needs are met <br />