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ERMU Commission Policy—G.4e Core Customer Services <br /> 4. Maintain professional and productive relationships with utility service providers,regulators, <br /> professional experts and others with whom ERMU must collaborate to create and execute <br /> successful business opportunities. <br /> 5. Clearly articulate and consistently demonstrate a high value proposition for customers who <br /> receive ERMU's core customer services. <br /> 6. Establish core customer service standards for reliability, cost, quality,regulatory compliance, <br /> and other factors important to ERMU's customers. <br /> 7. Routinely monitor and keep the Commission informed about ERMU's overall performance <br /> with respect to its core customer services standards, as well as ERMU's business strategies <br /> and initiatives to improve those services. <br /> The General Manager is expected to look for and consider new business opportunities but <br /> shall not implement any new core customer services or pursue any related business <br /> opportunities without legal authority and clear direction to do so from the Commission- <br /> approved ERMU Strategic Plan, Annual Business Plan or specific authorization of the <br /> Commission. <br /> POLICY HISTORY: <br /> Adopted Month, Day, Year <br /> Page 2 of 2 <br /> 165 <br />