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Elk River <br /> Municipal Utilities COMMISSION POLICY <br /> Section: Category: <br /> Governance Delegation to Management Policies <br /> Policy Reference: Policy Title: <br /> G.4e Core Customer Services <br /> PURPOSE: <br /> With this policy, the Commission sets forth its expectations for the General Manager concerning <br /> core customer services and related business opportunities. <br /> POLICY: <br /> The ERMU Commission expects the General Manager to ensure that customers receive safe, <br /> reliable, cost effective and quality long term electric and water utility services that directly <br /> support ERMU's core purpose and mission as stated in the Organizational Core Purpose <br /> Policy and Mission Statement Policy. ERMU's"core customer services" are retail electric <br /> and water services. <br /> Consistent with this general statement,the General Manager shall: <br /> 1. Identify and keep the Commission informed about the full range of business opportunities <br /> that are reasonably available to ERMU for the provision of its core customer services, <br /> bringing appropriate recommendations to the Commission for consideration and approval. <br /> 2. Keep him/herself and others in the organization informed about electric and water services <br /> trends,technologies, and practices through independent research,membership in appropriate <br /> organizations, and participation in appropriate industry workshops, seminars, and other <br /> similar opportunities. <br /> 3. Actively participate in relevant associations and advocacy groups, and stay informed about <br /> the national,regional, and state electric power and water supply markets,market participants, <br /> market management, and related legal and regulatory initiatives that may directly affect the <br /> interests of ERMU customers. Work to mitigate regulatory risks by acting on behalf of the <br /> interests of ERMU and its customers. <br /> Page 1 of 2 <br /> 164 <br />