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Customer Average Interruption Duration Index (CAIDI) <br /> CAIDI is defined as the average duration (in minutes) of an interruption experienced by customers during <br /> a specific time frame. <br /> Since CAIDI is a sustained interruption index, only outages lasting longer than five minutes are included in <br /> the calculations. It is calculated by dividing the sum of all customer interruption durations during that time <br /> period by the number of customers that experienced one or more interruptions during that time period. <br /> This metric reflects the average customer experience (minutes of duration) during an outage. <br /> Table 6 <br /> Average CAIDI for all utilities that use the eReliability Tracker, belong to your region, and are <br /> grouped in your customer size class <br /> Your utility's CAIDI: 150.4193 <br /> Average eReliability Tracker CAIDI 134.3941 <br /> Average CAIDI for Utilities Within Your Region 153.2071 <br /> ;Average CAIDI for Utilities Within Your Customer Size Class 116.6985 <br /> Table 7 <br /> Summary statistics of the CAIDI data compiled from the eReliability Tracker <br /> Minimum Value 10.9227 <br /> First Quartile (25th percentile) 68.0214 <br /> Median Quartile (50th percentile) 93.2064 <br /> Third Quartile(75th percentile) 138.9237 <br /> Maximum Value 3140.1425 <br /> Figure 5 <br /> Average CAIDI for all utilities that use the eReliability Tracker per region <br /> 600 - <br /> 508.2063 <br /> 500 - <br /> a) <br /> •E 400 - <br /> Q 300 - <br /> U <br /> cn 200 - 153.2071 <br /> 106.9719 111.1964 119.0704 103.9643 <br /> 94.0246 93.43 94.958 <br /> 100 . . ■ . . 111 ■ <br /> 0 <br /> 1 2 3 4 5 6 7 8 9 <br /> Association Regions <br /> 6 <br /> 99 <br />