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Applicant Appeal Procedure: If a household is dissatisfied with the level of assistance they have <br />received, and where an applicant complaint cannot be resolved with CMHP, CMHP will notify the <br />applicant in writing that a written procedure for appeal is available. The appeals procedure follows <br />these steps: <br />1. The applicant who wishes to appeal the initial response must submit a request for appeal <br />in writing within thirty (30) days of the initial response. This request must state the <br />reason(s) for the appeal and should include any information that the applicant feels is <br />pertinent to the appeal. <br />2. All appeals should be addressed to: <br />Central Minnesota Housing Partnership, Inc. <br />37 28"' Avenue North, Suite #102 <br />St. Cloud, MN 56303 <br />3. A Review Committee shall be established and made up of representatives from CMHP and <br />the HRA. <br />4. If the Review Committee concurs on the findings, CMHP shall respond to the applicant, in <br />writing, including the results of the review, an explanation of the findings and the next step <br />the applicant can take if he/she is still not satisfied with the response. <br />5. If the Review Committee does not concur on the findings, the appeal will be presented to <br />the HRA, whose written decision shall be final and presented to the applicant within fifteen <br />(15) working days. <br />11. AMENDING POLICIES & PROCEDURES <br />These policies and procedures may be amended during the course of the loan agreement, by <br />taking the following steps: <br />• The HRA or CMHP may recommend an addition, deletion or revision by contacting the <br />other party and stating the proposed change and reason for the proposed change. <br />• The proposed change will be presented, discussed and approved at an HRA meeting <br />Policies and Procedures prepared by Central Minnesota Housing Partnership, Inc. <br />on behalf of the HRA of Elk River. <br />10 <br />443114A MIM LL185-26 <br />