9.1. HRSR 03-06-2017 - Laserfiche WebLink

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• Contractor is causing undue damages to the property and showing an inability or unwillingness to correct the damages. The cost of repairing damages will be deducted from any money owed the contractor for work already completed • Where collusion or fraud has been determined to exist on the part of the contractor • Lack of sufficient insurance coverage • Inability of the contractor to perform the work within the allotted time • Irreconcilable and irresolvable differences between the contractor and the owner The cost of repairing poor workmanship and the higher costs of awarding the bid to another bidding contractor shall be deducted from any amount owed to the initial contractor for work completed. In all cases, the contractor shall be given the opportunity to rectify the problem before contract cancellation procedures are instituted. CMHP shall adhere to the following procedures when negotiating a workmanship problem: A meeting will be scheduled at the job site with the contractor and homeowner to attempt to come to a consensus about the problem and solution If problem persists, CMHP shall contact the contractor by certified mail notifying the contractor that the workmanship is still poor and specifying areas that need to be addressed to satisfy the contract. The letter will give the contractor fifteen (15) days to make the required repairs Contractors who are removed from a contract shall be removed from the participating contractor's list and shall be prohibited from bidding on projects. Project Close -Out: At the time of project completion, the following steps will be taken to close out the project: • A final draw/ inspection will be scheduled to confirm that all work has been done according the contract and to execute final draw form, final lien waiver and completion certificate • Draw requests will be submitted by CMHP for final payment • Lead based paint clearance inspection is ordered and completed (if applicable) • Close-out letter will be sent to homeowners and will include: copies of all recorded loan documents, completion certificate and contractor documents 10. DENIAL/COMPLAINT/APPEALS PROCEDURES Applicant Denial Procedure: If a household's application is denied for any reason, a letter of denial will be sent to the household within 10 working days. The denial letter will clearly outline the reason for denial and inform the applicant that an appeals procedure is available. Applicant Complaint Procedure: Initial applicant complaints about any aspect of service delivery, staff; program restrictions or contractor relations/workmanship may be pursued verbally or in writing to CMHP. The complaint shall be addressed by working with the contractor and the applicant to resolve the problem within two (2) weeks. 9 443114A M1M EL185-26