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• <br /> Effective Date,any anniversary thereof, or agreed-upon coverage start date. <br /> "Mandatory Revision"means a software revision that Customer is required to accept in order to correct <br /> or address any one of the following issues: a material Error or a material security breach; or third party <br /> infringement claim. <br /> "Operating Condition" means that the Covered Equipment performs in accordance with the applicable <br /> Specifications. <br /> "Principal Services Contacts" means the Customer personnel that Customer is required to designate to <br /> serve as Customer's principal relationship contacts for all Services under this Addendum. <br /> "Loaned Mobile/Handheld Equipment" means Mobile Collector and/or Handheld units loaned by Itron <br /> to Customer, under the terms of this Addendum while Services are being performed on Customer's <br /> Mobile Collector and/or Handheld. <br /> "Service Levels"means,with respect to this Addendum,the response time, effort level, and escalation <br /> path procedures and guidelines described in Attachment 1 to this Addendum. <br /> "Software Release"means a collection of Fixes or Improvements made available to Itron customers <br /> (either via physical media or electronic download access). <br /> "Service Request"means a request initiated by Customer for a technical support service within the scope <br /> of the applicable maintenance and support Services option purchased by Customer. <br /> "Technical Support Services" means Itron technical support services provided by technical <br /> representatives by telephone, email or other remote means to assist Customer's Principal Service Contacts <br /> with questions related to the operation of the Covered Products. <br /> 2. Effect of Termination. <br /> 2.1. Effect of Termination of Agreement. Except as otherwise provided in Section 2.1.2 below, Itron <br /> shall not be obligated to provide any Services under this Addendum upon termination of this Addendum. <br /> 2.1.1. If either Party terminates the Agreement Customer shall not be entitled to a prorated refund <br /> of the applicable Fee. <br /> 2.1.2. Unless Itron terminates the Agreement for breach or default by Customer, Itron will <br /> continue to provide Services under this Addendum that were purchased by Customer prior to the <br /> termination date—and the terms and conditions of this Addendum will continue to govern such <br /> Services. <br /> 2.2. End of Support. Itron may discontinue Services for any Covered Product, effective as of the end <br /> of the current Maintenance Year,by giving Customer written notice of such discontinuance no less than <br /> ninety(90)days prior to the end of such Maintenance Year. If the End of Support date is scheduled <br /> within a subsequent Maintenance Year, Fees for that subsequent term will be pro-rated through the <br /> appropriate End of Support date. At Customer's request, Itron may elect to provide custom support for <br /> products for which Maintenance Services have been discontinued at Itron's then-current rates. Unless <br /> otherwise agreed by the Parties in accordance with the foregoing sentence, Itron shall have no obligation <br /> to provide Services under this Addendum with respect to Covered Products for which Itron has <br /> discontinued Services pursuant to this Section. <br /> 3. Principal Services Contacts. <br /> 1:14 <br />