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TECHNOLOGY& SERVICES ADDENDUM <br /> —Maintenance&Support Services (Hardware& Software)— <br /> 1. Additional Definitions. The following defined terms are in addition to those defined in the <br /> Agreement: <br /> "Annual Adjustment"means Itron's standard annual price increase. <br /> "Annual Fee"means the annual fee identified in the pricing summary for each category of Covered <br /> Product plus the Annual Adjustment, if any. The Annual Fee for any partial Maintenance Year(i.e., for <br /> Covered Products with a Maintenance Commencement Date that falls after the beginning of the <br /> Maintenance Year) shall be prorated based on the applicable number of months Customer is to receive <br /> Services under this Addendum during such Maintenance Year. <br /> "Contact Documents" means the"Itron Support Services Contacts" document, which can be obtained by <br /> calling(877)487-6602, including for example,the Itron Equipment Repair Table and Working <br /> Effectively with Itron Client Services documents. <br /> "Covered Product"means Covered Software and Covered Equipment. <br /> "Covered Software"means the software identified in the pricing summary to this Addendum. <br /> "Covered Equipment"means the equipment identified in the pricing summary to this Addendum which <br /> is Itron Equipment. (Itron Equipment is distinguished from equipment manufactured by a third-party that <br /> Customer may purchase through Itron under an Equipment Purchase Agreement Document or other <br /> commercial sales agreement. <br /> "End of Support" means a commercial decision by Itron to discontinue maintenance and support <br /> services for specific Covered Products or to discontinue offering a particular Covered Product to Itron <br /> customers in general,along with that Covered Product's associated maintenance and support. <br /> "Error"means a failure of the Covered Software or Covered Software platform to substantially comply <br /> with the applicable Specifications. <br /> "Fix"means a correction of an Error, including a work-around, in order for Covered Software to function <br /> in accordance with the applicable Specifications. <br /> "Improvement"means an update, modification, enhancement, extension,new version(regardless of <br /> name or number), new module, or other change to Covered Software that is developed or otherwise <br /> provided by Itron. <br /> "M&S Commencement Date"means the date upon and after which a Covered Product is entitled to <br /> receive Services under this Addendum in accordance with the terms of this Addendum, which—unless <br /> otherwise stated in the pricing summary—is (a)for Covered Software that is an Itron product,the first <br /> day of the month following delivery by agreed-upon method of the Covered Software(e.g., electronic or <br /> physical medium), except that the Maintenance Commencement Date for MV-RS Software is the <br /> warranty expiration date; and(2)for Covered Equipment that is Itron Equipment, the warranty expiration <br /> date. <br /> "M&S Services Option"means the maintenance and support services option for Covered Equipment or <br /> Covered Software, including Service Levels,as set forth in Attachment B-1. <br /> "Maintenance Year"means, for each Covered Product, a period of one (1)year beginning on the <br /> 113 <br />