7.2 HRSR 11-07-2016 - Laserfiche WebLink

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verbally or in writing to CMHP. The complaint shall be addressed by working with the contractor and the applicant to resolve the problem within two (2) weeks. Applicant Appeal Procedure: If a household is dissatisfied with the level of assistance they have received, and where an applicant complaint cannot be resolved with CMHP, CMHP will notify the applicant in writing that a written procedure for appeal is available. The appeals procedure follows these steps: 1.The applicant who wishes to appeal the initial response must submit a request for appeal in writing within thirty (30) days of the initial response. This request must state the reason(s) for the appeal and should include any information that the applicant feels is pertinent to the appeal. 2.All appeals should be addressed to: Central Minnesota Housing Partnership, Inc. th 37 28Avenue North, Suite #102 St. Cloud, MN 56303 3.A Review Committee shall be established and made up of representatives from CMHP and the HRA. 4.If the Review Committee concurs on the findings, CMHP shall respond to the applicant, in writing, including the results of the review, an explanation of the findings and the next step the applicant can take if he/she is still not satisfied with the response. 5.If the Review Committee does not concur on the findings, the appeal will be presented to the HRA, whose written decision shall be final and presented to the applicant within fifteen (15) working days. 11.AMENDING POLICIES & PROCEDURES These policies and procedures may be amended during the course of the loan agreement, by taking the following steps: The HRA or CMHP may recommend an addition, deletion or revision by contacting the other party and stating the proposed change and reason for the proposed change. The proposed change will be presented, discussed and approved at an HRA meeting Policies and Procedures prepared by Central Minnesota Housing Partnership, Inc. on behalf of the HRA of Elk River. 10 443114v4 MJM EL185-26