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following message, "To avoid additional charges or the inconvenience of <br /> pay." It also states that no further notice will be given. Customers are encouraged to <br /> make arrangements for payment of their bills with the Customer Service <br /> Representative(s). If service is disconnected there is a reconnection charge per ERMU <br /> fee schedule. If payment is made before 3:00 p.m., reconnection will occur that day. <br /> No reconnects are done after 3:00 p.m. <br /> 12.0 Disputed Bills <br /> A)A customer who disputes the amount of their bill or is unable to pay the full amount of <br /> the bill due to temporary financial difficulties shall have the right to an informal <br /> conference with the a Customer Service Representative in the Elk River Municipal <br /> UtilitiesERMU offices on business days, during normal working hours. Said <br /> employee shall <br /> have the authority to make arrangements with the customer onr the deferred payment <br /> schedule of that bill, and shall also have the authority to review and recommend <br /> adjustments concerning the amount of their bill. <br /> 13.0 Hardship Case and Temporary Financial Difficulties <br /> A)The ERMU Customer Service Representatives will make every effort to arrange-a <br /> reasonable <br /> and feasible deferred payment programs for-a customers with a legitimate financial <br /> difficulty. Size of the delinquent account, the time the bill has been overdue and other <br /> relevant credit factors presented by the customer will be considered. <br /> 1) In evaluating whether the financial difficulties of a particular customer aro <br /> "temporary", the Customer Service Representative may consider the past credit <br /> history of the customer as well as other appropriate factors. For example, a <br /> customer who has been financially unable to pay a bill on previous occasions may <br /> be considered a repetitive credit risk and said customer's financial difficulties may <br /> not be considered to be temporary and service may be disconnected. <br /> 14.0 Collection of Unpaid Accounts <br /> A)ERMU may employ any and all reasonable methods for collecting unpaid accounts, <br /> including assignment to collection agencies, or legal actions against the delinquent <br /> customer. If ERMU believes a customer is insolvent, is in financial difficulty or <br /> considering bankruptcy, the UtilitiesERMU may take appropriate action to secure <br /> payment of <br /> previous and present charges for utilities (water and electric) services. Such action <br /> may include obtaining an adequate security deposit, collecting payment on a weekly <br /> basis, or other such actions as may be deemed necessary and reasonable under the <br /> circumstances. <br /> B) ERMU may provide a list of unpaid fees, charges and costs charged to a property and <br /> unpaid for 30 days after the due date to the City Clerk with a request that the unpaid <br /> amounts be certified by the City Clerk to the County for collection with real estate <br /> taxes, as authorized by Minnesota Statutes and the City of Elk River Code of <br /> Ordinances. <br /> 292 <br />