5.2. ERMUSR 06-14-2016 - Laserfiche WebLink

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oOnline_;Oenly cash, money order, or credit cards will be accepted. There will be no payments collected by field staff. 8.0 Billing Dates A) Bills are due and payable on the 15th of the month. Bills become past due on the 16th day of the month, or the next business day. Any bill not paid by the due date reeeives will be charged a penalty amount equal toef 10%of the original billing. B) Bills are payable at the offices of ERMU located at 13069 Orono Parkway in Elk River during the normal business hours of 8:00 a.m. to 1:30 p.m.regular business hours, by mail, online, or in provided drop boxes 24 hours per day. Drop boxes are provided outside the ERMU office and beside the post office boxes located off Freeport Street in the strip mall parking lot, north of the post office. Drop box locations may be changed from time to time. Automatic payment plans are available with Bank Pay. 9.0 Budget Plan A) Customers that have a year's worth of history at their current location can request to be put on the budget payment plan. Budget payments will be due on the 15th of each month and will be 12 equal monthly payments based on the customers' previous utility history. ERMU will review all accounts on an annual basis to ascertain the reasonableness of the budget under current rates or conditions of use of service, and the monthly payment will be adjusted accordingly. The following criteria must be met in order to qualify for the budget program_,- 1) The budget payment plan is available upon request, along with a signed and dated application form and approval by ERMU. 2) Budget customers are required to be enrolled in the "automatic bill payment" program. 3) Account status must be at a zero balance prior to starting the budget payment plan. 4) If at any time a payment is unable to clear your bank account for any reason(NSF), this will result in the cancellation of the budget payment plan and automatic bill payment. The Budget Payment Plan and automatic bill payment will be cancelled, effective immediately, if any payment made is unable to clear the bank for NSF or any other reason. 10.0 Credit and Collection Policies A) Bills paid after the 15th of the month are considered late and may subject customers to additional deposit requirements. B)Any checks given in payment for services that arois returned by the bank marked NSF, • •- -- . !.!! -• - • • • - - . - - •• •- .a NSF fee per the ERMU fee schedule will be added to the account. 11.0 Delinquency Notice A) Bills are mailed on approximately the 25th of the month, and are due on the 15th of the next month. On the 16th the bills become past due and a penalty of 10% is added to net bill. On the 17th day(or next business day) a Reminder Notice/Notice of Delinquency is mailed to customers who are past due. The notice contains the 291