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CEO Profile <br /> 1111That's part of the reason Sapp spends "but I love going to the stores and taking over last year. "When I look at the news- <br /> )0 much time in his stores,welcoming cus- tickets, greeting people and ringing them papers or Newsweek and read about all the <br /> tomers and collecting their opinions. He out. You have to be hands-on. We've got doom and gloom, then I think, 'Wow, we <br /> tries to reserve every Friday for store vis- to know our employees'problems and cus- are doing real well,' "Sapp says. <br /> its, not only to see the clients, but to get tomers' problems. You can't figure those The Indianapolis business community <br /> feedback from his managers and other out sitting in an office." took notice of Indy Lube's success, and in <br /> employees. During a month's time, Sapp Sapp's hands-on approach continues to 1991, Sapp received an Emerging <br /> attempts to personally hand every one of work. Despite the recent economic slow- Entrepreneur of the Year Award, an honor <br /> his employees their paycheck. "I don't down, average sales per store in the first he didn't take lightly. "Small businesses <br /> change oil much anymore," says Sapp, four months of 1992 were up 21 percent are a lot of work and I really respect <br /> small-business people,"Sapp says. "It was <br /> nice having business leaders recognizing <br /> what you and the company have accom- <br /> shed." <br /> EAT pliThe 10 minute oil-change business isn't <br /> g nt <br /> O ALLS exactly a can't-miss venture. Even though <br /> the market is still growing slowly, compe- <br /> tition is intense and some quick-lubes have <br /> II <br /> folded under the pressure. Yet Indy Lube <br /> Fcontinues to grow. <br /> IF INII • <br /> I . . . It didn't take Sapplong ong to <br /> find out what other small- <br /> • <br /> i•:_, _':: 4. business owners already <br /> ar4V' �\ ..`-•. know: "I think the biggest ini- <br /> •',•,,• ` ` 7M . .thy..- , <br /> ` +� •-. P'•' tial challenge was finding <br /> ,.' • to •'fit'•".'• ,�;,,. <br /> ' S. ;J' financing for a small busi- <br /> �J <br /> ness," Sapp says. "I bet I <br /> `AAtiftt` " - •••A.01 '-• went to nine or 10 banks with <br /> Goodness,gracious—let's have some fun! a presentation before I could <br /> Indianapolis Racquet Club is the place for good times, get anyone to even seem <br /> good friends and good tennis. Members are signing up now <br /> for fall and winter programs that begin September 14. interested." <br /> And there are programs for all ages and skill levels. <br /> If you're not a member yet,come join us and enjoy <br /> the city's best tennis/fitness value.We have 32 championship courts, <br /> the Keiser K300 Exercise Circuit,free weights,exercise bikes, <br /> stair climber,sauna and more. A new franchise is scheduled to open in <br /> Membership is good at both locations,so goodness,gracious—get in on the fun! Avon in early September and another <br /> should open in Carmel in the fall. Muncie, <br /> IRC&Fitness Center Kokomo and Lafayette could join the list <br /> A140°L15 8249 Dean Road of Indiana cities with Ind Lubes next <br /> IOUY <br /> `C1�a' Located just east of year. "I wasn't thinking about franchising <br /> Keystone at the Crossing until people started callingme and asking <br /> ,--4fir-\ questions about getting dealerships," Sapp <br /> / �\./) IRC EAST says. "We don't advertise for fran- <br /> 4901 N.Shadeland chisees—theycome to us. We'll probably <br /> Just off 1-465 at 56th p y <br /> &Shadeland jump out of state in the next year.We want <br /> 545-2228 to grow, but not too quickly. We'd like to <br /> For more info, circle 5 on Response Card branch out in an eight-to-10 state area in <br /> 18 INDIANAPOLIS C.E.O. AUGUST 1992 <br />