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3. Standardize <br /> • <br /> I document procedures and design forms <br /> • communicate and train staff <br /> • communicate and educate public <br /> Deliverables <br /> 1. Improved process with stakeholder and customer understanding and <br /> commitment. <br /> 2. Process documented in both written and graphic form. <br /> 3. Training and organizational support needs assessment. <br /> 4. Process for improving this and other processes. <br /> Costs <br /> • <br /> Current process 24 hours $1850 <br /> Redesign 15 hours $1120 <br /> Needs assessment 12 hours $1000 <br /> (Includes: includes meetings, copying, <br /> written reports, consultant time and <br /> expenses.) <br /> $3970 <br /> • <br /> b'd 6S:2.0 b6. 60 d3S <br />