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Custom Services September 9, 1994 <br /> • Anoka-Hennepin Technical College Linda Browning <br /> PROPOSAL FOR <br /> • CITY OF ELK RIVER <br /> ECONOMIC DEVELOPMENT <br /> PROCESS REDESIGN <br /> DEVELOPMENT REVIEW AND PERMIT PROCESS <br /> Purpose <br /> 1. To review the development permit process and to redesign the process to better <br /> meet customer requirements. <br /> 2. To identify the communications, management and training support required to <br /> implement the redesigned process. <br /> • 3. To design the training required to meet the service standards of the process. <br /> Activities <br /> I. Document the current process. <br /> • map the current process <br /> • check understanding with the customer and stakeholders <br /> • identify opportunities to improve the process: delays, redundancies, etc. <br /> • challenge limits of the process <br /> 2. Design improved process <br /> • find out customer requirements <br /> • find out stakeholder requirements <br /> • identify true limits on process <br /> • redesign process <br /> • test with customers and stakeholders <br /> • • assess service training needs of staff <br /> E'd 8S:L0 b6, 60 d3S <br />