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• <br /> •• • <br /> • <br /> Duckor&Associates <br /> 4• <br /> The City of Elk River will improve the siting/expansion process and enhance <br /> customer relations by implementing this strategically integrated and customer- <br /> driven Customer Service and Siting/Expansion Process Plan because it: <br /> • Drives process improvements by customer requirements <br /> • Eliminates non-value work <br /> ■ Aligns all business strategies, and <br /> • Identifies clear roles and responsibilities for all process members <br /> Duckor& Associates, Inc., is uniquely qualified to assist you in this important project <br /> because of: <br /> ✓ In-depth process assessment and design experience <br /> ✓ Proven customer service strategy development and tactics <br /> ✓ Working knowledge of the City of Elk River and Economic Development, <br /> and <br /> ✓ Collaboratively working with clients with high energy and enthusiasm. <br /> • I look forward to working with you and your staff on this exciting and important <br /> assignment. <br /> Best regards, <br /> czjl--vvd-,y: <br /> Anita S. Duckor <br /> President <br /> Enclosures (12) <br /> 0 <br /> Duckor&Associates,Inc. 2 <br /> A BluePrint For Your Success...For Today and Tomorrow <br />