7.0. EDSR 06-12-2000 - Laserfiche WebLink

Home Browse Search

• Product Delivery Process Strategy To provide excellent location site services for light manufacturing firms. The city delivers its product, siting light manufacturing firms, by offering and providing location site services. In order to provide excellent service, everyone involved in the Location Site Process needs to know the process itself, as well as his or her respective roles and responsibilities. It is critical to not only attracting and siting a client but also in meeting or exceeding the client's expectations of the city and building long-term relationships. The Location Site Process includes the following 8 sub-processes and responsibilities: 1. Industrial Marketing Management(Economic Development) 2. Project Account Management (Economic Development) 3. Site Visit (Economic Development and Business Community) 4. Proposal Development (Economic Development/Broker) 5. Financial Package Approval (Finance, Economic Development Authority, City Council) 6. Site Approval (Site Plan Review Committee, Planning Commission) 7. Building Inspection Approval (Building Department) . 8. On-Going Client Relationship (Economic Development) Please note Appendix A for Location Site Process in more detail. Action • Develop roles and responsibilities of process participants (2000) • Conduct an inter-department Location Site Process assessment including training on customer service (2000) • Assign Economic Development to be the lead in the Location Site Process and be responsible for the client throughout the process (2000) • Design and develop proposal prototype e.g. mass customization (2000) • Select and install a software account management system e.g. ACT or Goldmine (2001) • Conduct as needed project meetings to discuss status and issues (On-going) • 8