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Duckor c~ Associates <br /> <br /> Customer Service and Siting/Expansion Process Plan <br /> City of Elk River <br /> August 2000 <br /> <br /> Deliverable <br /> Customer Service and $itin~l/'Expansion Process Plan <br />1. Customer Service Mission and Principles <br />2. Process Improvements driven by Customer Requirements <br />3. Enhanced Customer" Moments of Truth" <br />4. Customer Service and Siting/Expansion Process Maps <br />3. Clear Roles and Responsibilities for staff and all parties involved <br />6. Information System Improvements <br />7. Customer Service Communication Strategy <br />8. Success Factor Measurements <br />9. Challenges & Risks <br /> <br /> 10. Performance Reporting Management Tool <br /> <br />Duckor & Associates, Inc. <br />A BluePrint For Your Success...Today and Tomorrow <br /> <br />10 <br /> <br /> <br />