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8 PRESERVING HOUSING: A BEST PRACTICES REPORT <br /> • Yes No <br /> G. Does the city monitor the percentage of scheduled loan Y <br /> repayments made on time and loan default rates? Are these <br /> measures at acceptable levels? <br /> H. Does the city have a system for determining client eligibility <br /> for the various housing financial assistance programs? <br /> I. Does the city have in place a system to monitor project plans C p <br /> to ensure compliance with program requirements (e.g. <br /> correcting health and safety hazards)? <br /> J. Does the city conduct on-site monitoring following rehab <br /> work(to determine whether work was satisfactorily <br /> completed and conduct follow-up activities)? <br /> K. Does the city control the risks of rehab projects such as L <br /> through initial inspections to identify needed work and <br /> payments to contractors after work is completed <br /> satisfactorily? <br /> L. Does the city measure its programs' outputs, such as tracking p 7 <br /> the number of clients served and the size and number of <br /> grants and loans,distinguishing among types of housing and <br /> assistance? <br /> SM. Does the city measure program efficiency, such as the C' <br /> average number of hours spent per reviewed application? <br /> N. Does the city measure outcomes of financing programs, such n <br /> as percentage of targeted housing units receiving full <br /> rehabilitation? <br /> O. Does the city measure the cost-effectiveness of its programs, C_ <br /> such as by monitoring the amount of public dollars and total <br /> dollars spent per rehabbed unit? <br /> P. Do staff collect and analyze housing information to determine Li J <br /> whether there is a need for the financial assistance? <br /> Q. Is customer satisfaction with staff competence and courtesy at P <br /> a high level? <br /> R. Is the city able to identify potential clients for the housing ❑ <br /> assistance programs? Has it established a means to <br /> communicate with them? <br /> • <br />