4.7. SR 12-21-1998 - Laserfiche WebLink

Home Browse Search

l) 2) 3) 4) rvlASYS has been a provider for the Elk River Police Department for a long period of time. Our experiences with this company have been less than satisfactory. They use subcontracted employees to provide maintenance service, some of who travel from out of state and are not available for emergency repairs. :in recent years, calls for service have resulted in very poor service and lengthy response times. HASYS also formally had a user base of over 30 departments in Minnesota. That number is shrinking as more and more departments leave for other vendors. :It would appear that by the year 2,000 there will be less than 12 departments on line in Minnesota using any MASYS products. This creates grave concerns for what type of support and product development will be available over the next 5-10 years. MASYS has offered a shared records system but has been very unclear as to what we will receive once the system is finally installed. Promises of dispatch and records integration on the county end have failed to materialize. They county records staff has in fact reported that the new system has failed to perform as expected and in most cases is causing a slowdown in daily work. The hardware specifications were very vague. When these were put out for bids, the companies had a very difficult time specifying what we would have installed. :It took months to finally receive a suitable bid as the company had to build the specifications themselves by researching the software and configuration proposed by HASYS. Once a final bid had been received and it appeared the cost would be around $:[7,000, we gave the go ahead to start network installation. The vendor decided to double check with Sherburne County on one last hardware issue. :In doing so, they discovered that MASYS had failed to inform Sherburne of our local area network configuration. Sherburne did not consent to our network hooking up as planned due to security concerns on their end. They agreed to the shared records portion of the agreement, but had no prior information as to how we were going to tie in. s) 6) Several meetings were held, and a new configuration was designed which would allow Elk River to tie in with Sherburne's system. The cost increased to $23,000 due to additional hardware which we would have to purchase. During these meetings, it became apparent that Sherburne was not totally pleased with the performance of the system, and that there were still many unanswered questions about how this was all going to work. Our department faith in rvlASYS during all this began to diminish.