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Conclusion <br /> There is no doubt the utility industry of the future will look very different from the industry <br /> we have today. The overall outlook is positive although growth is not a given. The landscape <br /> will be greener, more efficient, with more customer choice. New products and services <br /> will emerge and some will take hold with very promising results. Regional differences will <br /> continue to influence the way markets develop and companies operate. Inherent risks will <br /> tend to increase as the industry strives to adopt more advanced technologies, tap into more <br /> complex energy sources, and population centers become larger and denser. The utility that <br /> thrives in this environment is the one that is constantly striving to understand, influence <br /> and react to the transformational forces impacting the industry plus the ability to quickly <br /> make course corrections along the way. A successful utility proactively embraces these <br /> changes and adopts a clear but agile business strategy for the benefit of its customers <br /> and shareholders. <br /> III <br /> r <br /> , <br /> } <br /> { <br /> ' gfp' /(% r . w <br /> / r k F( 1 M1 _`J� / <br />