Laserfiche WebLink
migration road map and measures and incentives are What is the right amount of agility? Should the utility <br /> defined to monitor the progress of the transformation. be the agile point guard on the basketball court following <br /> Management information and KPI dashboards are created the ball wherever it goes or a center that maintains a <br /> to target improvements for the key value drivers of the relatively narrow position (in the paint) but is able to <br /> business. For example, the delivery business dashboard readily pivot to guard or score?We suggest that the <br /> would target areas such as key asset performance, utility should be more like a center by keeping focus <br /> truck rolls, outage times, customer and key stakeholder near the basket but able to move quickly to a new(but <br /> sentiment, and return on assets in order to provide not vastly different) position. Focus on core investments <br /> management with a practical control mechanism for and operations but stay in the game at in emerging <br /> managing the business. technologies and related businesses. <br /> Agility Is Key <br /> The key to being successful in this E_,;; <br /> changing and uncertain environment is to WORLD <br /> ensure that agility is built into the strategy, �_,"`' <br /> business models, target operating models, ? ,t <br /> and transformation initiatives USIN ` <br /> Examples of how utilities can improve agility include: Q ?`" <br /> lirDeveloping a list of key variables that can detect, ^ <br /> guide, and point towards key developments and .., <br /> changes of the transformational forces and scenarios '. <br /> occurring in the industry. Real-time systems and f` <br /> processes to track changes to these variables. <br /> Flexible business strategies. — . <br /> trategies. . <br /> riffFlatter and more flexible operating models with the <br /> ability to make faster decisions and execute actions. <br /> FitEnhanced and more proactive customer and key t - <br /> stakeholder sentiment systems and processes. <br /> Stronger feedback loops into strategy and operations. <br /> illEnhanced investment in innovative technologies that <br /> are aligned with targeted business models. <br /> © Better employee feedback and incentive programs <br /> oriented towards rewarding new ideas regarding <br /> efficiency, safety, innovation and customer service. <br /> KPMG The Agile Utility-Forces at Work Changing the Industry in North America 9 <br /> 107 <br />