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Elk River �.. <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> Elk River Municipal Utilities Commission Theresa Slominski—Finance and Office Manager <br /> John Dietz—Chair <br /> Al Nadeau—Vice Chair <br /> Daryl Thompson—Trustee <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> August 13, 2013 6.1 <br /> SUBJECT: <br /> Staff Update <br /> DISCUSSION: <br /> Last month June was not finalized and so updated numbers for the credit card transaction volume <br /> were not provided. In June we had 2,069 credit card payment transactions for a cost of$4,655.25 <br /> compared to 2,019 credit card payment transactions in May. In July we had 2,197 credit card <br /> payment transactions for a cost of$4,943.25. <br /> Last month ACH sign-up incentive was approved with a one-time $10 credit on the bill for <br /> signing up. Staff has requested that we look at a smaller on-going credit and offer a$5 incentive <br /> every time someone new signs up for paying via ACH, versus offer the one-time $10 incentive to <br /> sign-up within a certain window. This would allow us to ask new customers as they sign-up for <br /> service and get them on the program right away rather than having them change over at a later <br /> date. This could still apply to customers who do decide to change over at a later date. <br /> As the committee researches software, it was quickly realized that the initial investment will be <br /> sizeable, and the ongoing support cost will be much greater than we currently budget. The <br /> software we are most strongly considering is called NISC and is attractive because of its total <br /> integration of other applications traditionally outsourced with various third party vendors (such <br /> as credit card processing, customer-based web interfaces, mapping, outage management, bill <br /> processing, phone call messaging, and many, many more.) With NISC, having all of these <br /> integrated services would result in cost savings in other areas. NISC is coming September 4th and <br /> 5`h to provide an onsite demonstration of their software and its offerings to staff. <br /> We have some anniversaries in the office to recognize. Michelle Anderson and Lorrie Franz <br /> have been with us for five years. Please join me in congratulating them on their work <br /> anniversaries and thank them for the work they have done. <br /> R Page 1 of 2 P B BI Ill <br /> NAT URE <br /> Reliable Public <br /> Power Provider Cc w r a r o T o S r a v r <br />