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COMMITMENT TO CUSTOMER SERVICE <br /> (Internal and external) <br /> 1. Shows diplomacy, respect and sensitivity in <br /> dealing with citizens and customers. <br /> 2. Demonstrates care and concern about <br /> the quality of service to citizens and customers <br /> 3. Responds to citizens and customers <br /> in a timely and appropriate manner. <br /> 4. Maintains good working relationship with <br /> citizens and customers. <br /> S. 'V'iews complaints as an opportunity to <br /> creatively solve issues and responds with <br /> composure to criticism and/or complaints. <br /> Comments: <br />