4.3. SR 02-04-2013 - Laserfiche WebLink

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2. Maintains documentation. A. Keeps hardware and software inventory documents current. B. Maintains help desk call logs. C. Maintains application software library to include media,documentation,and licensing information. 3. Coordinates addition of new software systems. A. Schedules and installs software and ensures it is operational. B. Serves as city liaison with vendor on all installation issues. C. Assists with training employees on hardware or printing issues related to new software. 4. Performs other essential job duties. A. Regular and timely work attendance. B. Follows all safety procedures. C. Participates in safety training. Required Knowledge, Skills, and Abilities ❑ Ability to provide basic microcomputer hardware and software repair,installation, and physical inventory control. ❑ Understanding of server and storage virtualization concepts. ❑ Knowledge of our implementation and use of server virtualization. ❑ Knowledge of our implementation and use of storage virtualization. ❑ Knowledge of full range of hardware components available. ❑ Ability to maintain software licensing information and statistics. ❑ Technical understanding of distributed and remote computing technologies. ❑ Ability to understand and use computer diagnostic tools. ❑ Ability to troubleshoot problems. ❑ Ability to understand computer hardware and architecture and the operating systems in use. ❑ Ability to understand custom and shrink-wrapped applications. ❑ Understanding of viruses, their impacts,and appropriate precautions to take. ❑ Knowledge of desktop operating systems. ❑ Knowledge of voice and data networking. ❑ Knowledge of Internet and intranet technologies. ❑ Understanding of network and operating system security. ❑ Understanding of backup and restore methods and related technologies. ❑ Ability to take and resolve help calls from end users. ❑ Ability to operate IT infrastructure, shutdown, and startup systems. ❑ Ability to monitor and tune systems performance and watch for abnormalities. ❑ Understanding of security policies. ❑ Ability to educate and inform employees about security procedures. ❑ Ability to use clear language to communicate with end users. ❑ Ability to lift 30 pounds. Minimum Qualifications ❑ Completion of post-secondary program in Information Technology or related specialized certification. ❑ Six months experience supporting and troubleshooting current desktop operating systems. ❑ Valid driver's license and good driving record. Page 2 IT Support Assistant