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of <br /> City of Elk River <br /> ElkIT Support Assistant <br /> River Position Description <br /> Department/Division: Immediate Supervisor: <br /> Finance/Information Technology IT Manager <br /> Pay Grade: FLSA Status: Last Updated: (date) <br /> 3 Non-Exem t 1/2013 <br /> Positions Supervised: <br /> N/A <br /> Position Summary <br /> Assists the IT Manager in the lifecycle of all of the city's information technology solutions. This will <br /> include desktops computers, mobile computers,LAN,WAN, servers, security hardware/software, <br /> telephone systems, switches, routers and wireless access points. <br /> Essential Functions <br /> 1. Provides support for the entire city's computing environment. <br /> A. Supports PC hardware including desktops, notebooks, mobile PC's,printers, <br /> scanners, tablets and other hardware devices. <br /> B. Supports and manages the virtual desktop environment. <br /> C. Supports desktop operating systems. <br /> D. Answers user questions on hardware,printing,Internet, and messaging issues. <br /> E. Supports and manages physical and virtual servers. <br /> F. Supports desktop shrink-wrapped applications such as Microsoft Office,web <br /> browsers and antivirus. <br /> G. Supports desktop line of business applications including: <br /> • Permit control software <br /> • Law enforcement applications <br /> • Financial applications <br /> • Document Imaging software <br /> • Sign printing software <br /> • Gas usage tracking <br /> • Vehicle maintenance <br /> • Firefighting applications <br /> • Security system software <br /> H. Creates and manages user accounts in the various systems including network logon, <br /> messaging logon,and security system. <br /> I. Restores any deleted files for end users. <br /> J. Troubleshoots infrastructure issues,including telephone,voicemail, servers, <br /> WAN/LAN, and security. <br /> K. Works with vendors to resolve problems and schedule repairs. <br /> L. Monitors network performance. <br /> M. Manages firewall. <br /> Page 1 <br />