6.1. ERMUSR 10-09-2012 - Laserfiche WebLink

Home Browse Search

Elk River Municipal Utilities 13069 Orono Parkway P.O. Box 430 Elk River, MN 55330 (763) 441-2020 UTILITIES COMMISSION MEETING TO: FROM: Elk River Municipal Utilities Commission Theresa Slominski—Finance Director John Dietz, Chair Daryl Thompson, Vice Chair Allan Nadeau, Trustee MEETING DATE: AGENDA ITEM NUMBER: October 9, 2012 6.1 SUBJECT: Staff Updates DISCUSSION: We had 1633 credit card payment transactions in September, compared to 1698 in August, which is the second month in a row with a slight decrease. I would expect next month to see an increase in usage again as the customers bring their accounts current before the Cold Weather Rule is effective. The fee for September should be $3,674.25. This year Customer Service Week was October lm through October 7`s. It is a week every year that the staff providing customer service are rewarded and thanked for their dedicated service to our customers. Many times customer service is a thankless job and irritable people can negatively bring down a person's outlook or self-worth. To show our appreciation for a job well done, lunch was provided on Wednesday and small tokens of appreciation were distributed throughout the week. There has been work to do for 2012 year end, and next year's preparation for insurances. There are changes relating to health care reform that affect us and are being implemented such as 2012 W2 reporting for health insurance amounts, changes in the limit of the 2013 medical flexible spending amounts from an employer determined maximum (ERMU was at $3,000) to a federal defined $2,500 maximum, and the Summary of Benefit Coverage(SBC) report distribution requirement. We are preparing for these changes and will be working with our broker to make sure we are in compliance with the reform as policies continue to develop. I PUFuERE0 BY I Reliable Public P O W E R E D T o S E R V E Power Provider