10.1. SR 05-21-2012 - Laserfiche WebLink

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Program including dn~g and alcohol testil7g for all employees who are involved in an accident while driving a city vehicle. Passengers may be carried only when necessary to conduct city business and/or when their transportation via city vehicle is in the best interests of the city. City vehicles may not be used to travel from work to an employee's residence for rest or lunch breaks without prior supervisor approval.Employees conducting official business out of town (conventions, meetings, etc.) may carry family members as passengers if such accompaiument does not interfere with the best interests of the city and upon approval by the department director. Resident Complaints Resident complaints provide an opportunity for feedback and identifying problem areas. How well complaints are handled determines the level of confidence and respect the public holds for their municipal government. When handling a complaint be polite and never argue with the complainant even if s/he is angry, unreasonable or insulting toward you and the city. Stay calm, cool and collected. When a complaint is received, complete the following steps: • Receive and record information pertinent to the complaint. • Deternune which employee is responsible to investigate and take corrective action and forward the complaint accordingly. • Follow-up onto ensure action has been taken to correct the problem. Emergency Closing The city strives to provide appropriate services during periods of inclement weather or other emergencies, as well as to keep its facilities open during normal business hours. The safety of employees and their dependents is very important and the city aclalowledges that adverse weather or other emergency conditions (Emergencies) may require employees to request to be excused from work. The following Emergency Closing Policy applies to all employees except those employees in departments that are expected to remain open and on duty during such emergencies. • In the event of an emergency, the city administrator and/or the Mayor may declare a State of Emergency. The city administrator will communicate the declaration of a State of Emergency to all department directors. Directors are responsible for conul7unicating the State of Emergency to their staff. • When a State of Emergency is declared, the employee may deternune whether s/he will remain at work or utilize appropriate leave. If an employee determines that his/her safety or the safety of his/her dependents may be jeopardized if the employee reports to work or remains on duty, the employee may request authorized emergency leave. An employee with authorized emergency leave must utilize 26